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Returns and Exchanges · Draco Diamond

We stand behind every piece we make.

If something is not right, we fix it. This page tells you exactly how, in plain language, with no conditions buried at the bottom.

✦
First time buying fine jewelry online?
Every piece ships with full IGI certification documentation. Returns are accepted within 30 days. We respond to every email within 24 hours with a direct answer. If it is not right, sending it back takes four steps. This page explains exactly how.
0 Day Return
Window
Full Refund
Guaranteed
Life Authenticity
Warranty
1 Restocking
Fees. Ever.
Built to last. Backed unconditionally.
Every Draco Diamond piece is IGI certified, VS+ clarity minimum, E-F color, set in solid gold.
We are confident enough in our quality to offer 30-day returns, no restocking fees, and a lifetime authenticity warranty. These are not marketing claims. They are the natural consequence of knowing exactly what we make and verifying it against an independent certificate before it ships. The guarantees below exist not because we expect problems, but because we stand behind every piece we make.
The Four Guarantees
✦
30-Day Return
Return any unworn piece within 30 days of delivery. Full refund to your original payment method. No restocking fee. No questions asked.
✦
Quality Guarantee
If the piece does not match the IGI certificate or product description in any way, we fix it, replace it, or refund it in full. Your choice. We cover all costs.
✦
Occasion Guarantee
Tell us your date when you order. If we confirm we can deliver in time and we miss it, the piece is yours free. Full refund. No argument. No negotiation. Full terms below.
✦
Lifetime Authenticity Warranty
Every Draco Diamond piece is guaranteed to be exactly what its IGI certificate says it is. Forever. If that is ever in question, we make it right at no cost to you.
Occasion Guarantee — How It Works
We deliver on time or the piece is yours free.

When you place your order, tell us your occasion date in the order notes or by emailing us immediately after purchase. We will confirm within 24 hours whether we can deliver in time based on your location and our current production queue.

If we confirm and we miss it: full refund, and you keep the piece. No return required.

If we cannot confirm: we will tell you honestly so you can plan accordingly. We will never take an order we cannot fulfill on time without telling you first.

What this guarantee does not cover: Orders placed without a confirmed occasion date, orders where sufficient lead time was not available, or delays caused by incorrect addresses, refused delivery, or carrier events outside our warehouse.

Made to Order and Returns
Made to order does not mean harder to return.
Some buyers assume that because a piece is made specifically for them, returning it is complicated. It is not. The 30-day return window and full refund apply regardless of how your piece was produced. The process is identical to any standard online return.
Every piece is inspected against its IGI certificate before it ships.
The IGI grading report documents cut, color, clarity, and carat weight independently. Every piece is verified against that report before it leaves. If a piece does not match its certified specifications, it does not ship. This is why we can offer a quality guarantee with no conditions: because we check before you receive it, not after you return it.
How We Compare
Policy Draco Diamond Blue Nile James Allen
Return window 30 days 30 days 30 days
Return shipping Customer pays return shipping Buyer pays on some orders Buyer pays international
Restocking fee None. Ever. None on most items Applies on some items
Occasion guarantee Yes. Keep piece if we miss. No No
Lifetime authenticity Yes. Forever. Limited warranty Limited warranty
Quality dispute Fix, replace, or full refund Case by case Case by case

Competitor policies based on publicly available information as of April 2026. Policies may change. Verify current terms directly with each retailer.

Return Process
1
Contact us within 30 days of delivery
Email [email protected] with your order number and what you need. We respond within 24 hours with clear next steps.
2
Ship your return
Pack the piece securely in its original packaging and ship it using an insured, trackable service. We will provide the return address and any required documentation.
3
We inspect within 2 business days
Once received, we inspect the piece within 2 business days. Eligible returns are refunded immediately. We email you the moment it is processed.
4
Refund to your original payment method
Refunds post within 5 to 10 business days depending on your bank. A confirmation email is sent the moment we issue it.
Policy Details
Return Window 30 days from confirmed delivery date.
Condition Unworn, unaltered, with original packaging and all included materials including IGI certificate.
Return Shipping Customer is responsible for return shipping. We recommend insured and trackable service.
Restocking Fee None. Ever.
Custom and Engraved Final sale unless there is a verified manufacturing defect or our error. Confirmed before you place a custom order.
Exchanges Handled the same as returns. Contact us and we will find the right piece.
International Duties and taxes paid at import are not refundable by us. Proper customs documentation required for cross-border returns.
Processing Time 2 business days to inspect. Refund issued immediately on approval. Bank posting 5 to 10 business days.

We write guarantees this way because we have to mean them. A made to order brand survives on reputation or it does not survive. Every policy on this page is backed by that reality, not by a lawyer looking for exits. If something goes wrong, contact us. We will sort it.

Something not right?
Send your order number and what you need. We respond within 24 hours with a direct answer and clear next steps. No scripts. No runaround.
Start a Return Browse the Collection
Or email us directly at [email protected]
Customers rate us 4.8/5 based on 866 reviews.

Draco Diamond · The standards

What stays the same on every piece.

  • IGI Certified

    Every diamond independently graded by the International Gemological Institute. The certificate ships with your piece.

  • Source Pricing

    No wholesale intermediaries. No showrooms. No markup built into the listed price.

  • Lifetime Warranty

    Every Draco piece guaranteed to match its IGI certificate. If that is ever in question Draco makes it right at no cost.

  • 30 Day Returns

    Unworn pieces accepted within 30 days. Full refund. No restocking fee.