Shipping policy
Shipping Policy
At Draco Diamond, every order is prepared and shipped with care, security, and discretion.
Processing Time
All orders are processed within 1 to 3 business days, excluding weekends and holidays.
Custom, made to order, or personalized pieces require additional production time. Estimated timelines will be provided at checkout or confirmed by our team.
Shipping Method
All Draco Diamond orders are shipped via insured, trackable courier services to ensure safe delivery.
A signature is required on delivery.
Once your order ships, you will receive a tracking number via email.
Shipping Destinations
We ship to 25 markets worldwide, including Canada and the United States.
If your country is not offered at checkout, contact our team.
Shipping Costs, Duties, and Import Taxes
Shipping is free and fully insured on every order.
Every order ships Delivered Duty Paid. Import duties and import taxes are paid by Draco Diamond, and nothing is collected from you at delivery. Applicable sales tax, where it applies, is shown at checkout before you pay.
Delivery Timeframes
Estimated delivery times begin once your order has shipped.
Canada: 2 to 5 business days
United States: 3 to 7 business days
Delivery times may vary due to carrier delays, weather, or customs processing.
Order Tracking
Once your order has shipped, you will receive tracking information to monitor your delivery.
If you have not received tracking within the expected timeframe, please contact our support team.
Delivery Responsibility
Draco Diamond is not responsible for delays caused by carriers, incorrect shipping information, or missed delivery attempts.
Please ensure your shipping details are accurate at checkout.
Damaged or Lost Shipments
If your order arrives damaged or appears lost in transit, contact us within 48 hours of the expected delivery date so we can assist promptly.
Secure Packaging
All orders are shipped in discreet, protective packaging to ensure privacy and security.
Our Commitment
We take pride in delivering every piece with the level of care it deserves.
If you have any questions about shipping, our team is always here to help.